Academy book company

GENERAL INFORMATION

The Academy Books website does not hold any stock on hand - all ordered items are sourced from suppliers once a customer order is accepted. The stated availability of an item indicates the time taken before the item will be ready to dispatch to you, and takes into account the time taken to receive the item from the supplier. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 2-4 weeks for air mail delivery of international orders (on rare occasions, international delivery can take up to 6 weeks).

As soon as your order is dispatched you will be notified by email.

Orders delivered within New Zealand are delivered by courier, AND MUST BE SIGNED FOR. Rural addresses can take longer for delivery. If no one is available to sign for delivery at the time the courier calls, the courier will not be able to leave your package.

We are able to deliver orders to New Zealand Post Boxes and Rural Delivery addresses.

All international orders are shipped by Air Post. Most deliveries take 2-4 weeks, but allow up to six weeks for delivery. Customers will be responsible for any import duties, taxes or any other import related costs.

BACKORDERS

Academy Books website does not hold any stock - all products are ordered from the supplier on demand. In general, all products on this website is usually available from suppliers within the time indicated with the title details.

From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items are available.

Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email with your order number and cancellation request.

INTERNATIONAL ORDERS & SHIPPING RATES

We are happy to accept international orders. All international orders are shipped by Air Post.

As soon as your order is dispatched you will be notified by email. Track and trace information is not available with Air Post packages. International shipments take 2-4 weeks for delivery from the date of dispatch, but allow up to six weeks. Customers will be responsible for any import duties, taxes or any other import related costs.

DAMAGED DELIVERIES OR INCORRECT SUPPLY

The Academy Books website will rectify any products delivered damaged or faulty, or errors in supply. Please refer to our returns policy for more information.Please return any damaged or incorrectly supplied goods in the original packaging. Returns can be addressed and posted to:

Academy Books - Returns Unit C, 32 Barry's Point Rd, Takapuna, Auckland 0622

Please include a copy of the invoice or packing slip that accompanied your order. The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.

You will be notified by email when your return is received. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s). Postage costs will be reimbursed for the return of any damaged goods.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

The Academy Books website does not hold any stock on hand - all ordered items are provided by suppliers on demand. The stated availability of an item indicates the time taken before the item will be ready to dispatch to you, and takes into account the time taken to receive the item from the supplier. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 2-4 weeks for air mail delivery of international orders (on rare occasions, international delivery can take up to 6 weeks).

Local NZ orders may be split and dispatched as items become available. International orders will be dispatched once all items are ready to ship.From time to time, suppliers are unable to fulfill your order. Should this occur, we will inform you as soon as possible.